COVID-19 – Delivery Update 19/4/20

Posted on by
In an attempt to keep to a minimum the number of clients attending the hospital and to assist as much as possible those needing to isolate, several weeks ago we introduced a daily delivery service for food and medications. I am pleased to report that many clients have made use of this service and we have been able to help deliver lots of vital medication.
 
In order to maintain this free service to our valued clients we are going to deliver to areas on a set timetable. We will continually review the service and keep you updated with any changes. As ever, we will always be able to help those in need so please do call 01606 880890 if you have any concerns about your pet.
 

Delivery days and postcode areas:

Monday –          CW8 1, CW8 4, CW9 5, CW9 6, CW9 7, CW9 8, WA4 4
Tuesday –         CW8 2, CW8 3
Wednesday –    CW6 0, CW6 9, CW7 1, CW7 2, CW7 3, CW7 4
Thursday –       CW8 2, CW8 3
Friday –            WA6 6, WA6 7, WA6 8, WA7 3
 
– We will need to confirm which safe place you would like us to leave the meds/food as the aim is not to have contact when we make a delivery
– We will knock/ring when we make delivery so please ensure someone is home to receive the medicine and that we have the correct mobile/contact number
– All food and medication needs to have been paid for over the phone before we can deliver
 
 
By encouraging our clients to use this free service we are reducing the amount of contact and helping in the fight against COVID-19.
 
Currently clients can still collect if they wish or we can post out at the usual charge of £7.50 p&p.
 
 
 

Tips for taking photographs of your pet’s eyes

Posted on by

Due to the current COVID-19 restrictions we are evaluating lots of cases by telephone before arranging an appointment or dispensing medications. We are commonly asked about sore eyes and often ask you to send us a photo. Here are some top tips from the eye specialists at Bristol Vet School:

– Ask someone to help! It can be much easy if another person holds your pet to prevent wriggling.

– Open your pet’s eyelids gently with your fingers

– Take the photos in the dark – turn off the lights and draw the curtains to prevent reflections on the surface of the eye

– Guide the focus point of the camera to the eye. Many phone cameras will automatically focus on the object closest to the screen but some need encouragement by touching the screen in the location you want it to focus on (the eye)

– Take several photos. You can even take a video in the same dark conditions but with the flash on continuously

– Take photos of both eyes even if the problem is just in one. It can help us pick up subtle changes if we can compare the two

– Get your pet’s attention by calling their name, making a squeaky noise or asking a third person to stand behind you with a toy or treat. Your pet should be looking into the camera when you take the photo

 

You can email photos to info@hollybankvets.co.uk or call us for our whatsapp number

COVID-19 – Update 14/4/20

Posted on by

With the continuation of the coronavirus lockdown, the Royal College of Veterinary Surgeons (RCVS) and British Veterinary Association (BVA) have updated their guidelines for vets and slightly altered what we are allowed to see. The guidelines are all based on evidence and aim to protect human health whilst maintaining animal health and welfare.

As from today we will be able to undertake some vaccinations and neutering, but only when the benefit to animal welfare is clear. Every case will be considered individually, but broadly our policy is:

  • Vaccines – we will undertake the following vaccines:
    • Primary vaccine courses for kittens and puppies
    • Year 1 vaccines for dogs and cats
    • Annual ‘booster’ vaccines for dogs (not kennel cough)
    • Rabbit vaccines
    • Adult cat vaccines if >15mths since last vaccine
  • Neutering – we will undertake the following neutering:
    • Rabbit neutering
    • Cat neutering if mixed sex group or cannot be kept indoors

This is in addition to the urgent and emergency cases we are already seeing and we remain available 24/7. Please call 01606 880890 if you have any concerns about your pet.

Please be aware that in order to protect the health of both our clients and staff:

  • The hospital remains closed to the public
  • We are able prescribe medicines over the phone in certain cases
  • Patients we need to see will be collected from the carpark to examine and be treated in the hospital
  • We are continuing to deliver as many medicines as possible
  • Medicines can be collected from outside the hospital by arrangement

Please do not come to the hospital without calling 01606 880890 first. Our fantastic team will guide you and advise how to proceed.