COVID-19 – Services extended

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Following government easing of lockdown restrictions and in accordance with our hospital protocols, we are delighted to extend the services we can offer:

As from 1st June 2020:

  • we will accept in practice appointments for all patients that are unwell
  • we will increase our appointment times to 20 minutes to allow for the new protocols including social distancing
  • remote consultations will continue to be available for households with known/suspected COVID-19
  • we will remain unable to offer routine, preventative appointments eg nurse puppy checks and desensitisation clinics
  • we will continue to offer dog, cat and rabbit vaccines as currently
  • we will continue to offer cat and rabbit neutering as currently
  • we will offer non-routine surgery eg mass removals
  • we will no longer be able to offer routine delivery of medications and foods

As from 15th June 2020:

  • we will continue to offer appointments for all patients that are unwell
  • we will continue to offer 20 minute appointments
  • remote consultations will continue to be available for households with known/suspected COVID-19
  • we will remain unable to offer routine, preventative appointments eg nurse puppy checks and desensitisation clinics
  • we will offer all vaccination appointments when due, including cats and rabies vaccinations
  • we will offer all routine surgery eg dog neutering

We continue to offer 24hr emergency care at all times

COVID-19 – Update 1/6/20

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Hospital Protocols

In line with current government and Royal College of Veterinary Surgeons guidelines relating to Covid-19, we are adapting our procedures to enable us to maintain a high standard of care to our patients, whilst reducing the risk of transmission and safeguarding our staff and clients. Effective immediately:

  • The hospital building will remain closed to the public
  • If you attend an appointment, please:
    • Confirm your arrival by phone or using the intercom at the front door
    • Please wait with your pet in the carpark, remaining at least 2m from the entrance and other clients
    • A vet or nurse will come to the carpark to collect your pet. Please ensure you remain 2m from the member of staff
    • The vet will discuss your concerns, any findings and the plan with you either by phone or in the carpark, remaining 2m apart
    • Your pet will be returned to you by a vet or nurse
  • We request that you make payment for the consultation and any medication by card over the phone
  • Any medicine prescribed will be placed in a collection box in the porch area for you to collect. Please maintain social distancing of 2m from staff and other clients at all times
  • If you are collecting pre-ordered medication or food please contact us by phone or intercom on arrival and follow the guidance above
  • Please do not attend appointments or collect prescriptions if you are self-isolating or experiencing symptoms of COVID-19 (cough, fever, loss of taste or smell).
    • If you are in the above situation and require a repeat prescription please contact us on 01606 880890. We can process the request and payment over the phone and someone can collect it on your behalf.
    • If you are in the above situation and your pet needs medical attention please contact us on 01606 880890. We can advise over the phone and arrange an appointment for a friend or neighbour to bring your pet.

Thank you for your co-operation

COVID-19 – Delivery update 1/6/20

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Since 21st March and throughout lockdown we have offered a free delivery service for medication and food. In light of the easing of lockdown, changes in rules for social distancing and an increase in our ability to see patients at the hospital, we are unfortunately unable to continue to offer this service.

We have been delighted to help our clients during the darkest periods of lockdown and look forward to continuing to support our clients in whatever way we can. If you are currently isolating or have difficulty in attending please do contact us and we will do our very best to help.