Hospital Protocols

In line with current government and Royal College of Veterinary Surgeons guidelines relating to Covid-19, we are adapting our procedures to enable us to maintain a high standard of care to our patients, whilst reducing the risk of transmission and safeguarding our staff and clients. Effective immediately:

• The hospital building will remain closed to the public
• If you attend an appointment, please:
  • Confirm your arrival by phone or using the intercom at the front door
  • Please wait with your pet in the carpark, remaining at least 2m from the entrance and other clients
  • A vet or nurse will come to the carpark to collect your pet. Please ensure you remain 2m from the member of staff
  • The vet will discuss your concerns, any findings and the plan with you either by phone or in the carpark, remaining 2m apart
  • Your pet will be returned to you by a vet or nurse
• We request that you make payment for the consultation and any medication by card over the phone
• Any medicine prescribed will be placed in a collection box in the porch area for you to collect. Please maintain social distancing of 2m from staff and other clients at all times
• If you are collecting pre-ordered medication or food please contact us by phone or intercom on arrival and follow the guidance above
• Please do not attend appointments or collect prescriptions if you are self-isolating or experiencing symptoms of COVID-19 (cough, fever, loss of taste or smell).
  • If you are in the above situation and require a repeat prescription please contact us on 01606 880890. We can process the request and payment over the phone and someone can collect it on your behalf.
  • If you are in the above situation and your pet needs medical attention please contact us on 01606 880890. We can advise over the phone and arrange an appointment for a friend or neighbour to bring your pet.

Thank you for your co-operation